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Refund Policy

REFUND/EXCHANGE POLICY

 

ONLINE CUSTOMER/STOCKIST

  1. Return the item (s) to us in its original condition and packaging within 7 days of the email confirming shipment.
  2. Your request will be review within 5 working days of its receipt.
  3. Reasons such as “I changed my mind”“I don’t want it anymore”“The colour is different from the website”, will not be considered as valid grounds for refund or exchange. 
  4. All returned item (s) are subject to quality control inspection and approval.
  5. Sale and discounted item (s) are not eligible for refund or exchange.
  6. Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging together with the tag/label.
  7. Only purchase made at our website, Shah Alam Showroom, Melawati Mall & Bangi Sentral’s outlet is eligible for refund or exchange.
  8. It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item (s) are not refundable and will be borne by you.

 

BOUTIQUE CUSTOMER

  1. Return the item (s) to us in its original condition and packaging within 7 days of the receipt date.
  2. Reasons such as “I changed my mind”“I don’t want it anymore”“The colour is different from the website”, will not be considered as valid grounds for refund or exchange. 
  3. All returned item (s) are subject to quality control inspection and approval.
  4. Sale and discounted item (s) are not eligible for refund or exchange.
  5. Only purchase made at our website, Shah Alam Showroom, Melawati Mall & Bangi Sentral’s outlet is eligible for refund or exchange.
  6. Item (s) must be unused/unwashed/unworn and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging together with the tag/label.
  7. Once returned request approved, you can exchange for another SIZE or COLOUR, as long as it is the same design.

Please complete 'Refund/Exchange Form' and send it to us together with the defect item (s) at respective outlet.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Refunds
Once your return is received and inspected, we will contact you either by email/phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your application is approved, then your refund will be processed, and we will notify you once payment is ready.

Late or missing refunds 
If you haven’t received a refund yet, please contact us at marketing.sofearose@gmail.com

Sale items
Only regular priced items is eligible for refund or exchange, unfortunately sale items cannot be refunded or exchanged.

*** We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about returns or exchanges. We will be happy to attend to you.

 

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